Refund Policy

This Refund Policy applies to eligible paid services offered by Xanthe Private Limited through Xanthe Ads and Planet Of Tales. It explains cancellations and refund requests for purchases made through Paddle, Apple App Store, Google Play or another disclosed provider.

1. Purchase Provider

Your receipt or checkout page identifies the provider that processed your payment. Refunds must normally be requested through that provider because it controls the transaction and payment method.

2. Paddle Purchases

Where Paddle processes a web purchase and acts as merchant of record, you may request billing assistance or a refund using the support details shown on your Paddle receipt or by contacting us at agency@xantheads.com. Include the purchaser email, transaction date and Paddle transaction or order ID. Paddle and Xanthe Private Limited will assess the request under applicable law, the checkout terms and this policy.

3. Apple App Store and Google Play Purchases

Purchases made through Apple App Store or Google Play are subject to that store’s billing and refund process. Requests should be submitted directly through the store account used to make the purchase. Approval is determined by the store and applicable law.

4. Eligibility

Refund requests are considered where required by law and may also be considered for duplicate charges, verified technical failure preventing reasonable use, unauthorized transactions reported promptly, or an accidental purchase reported without substantial service usage. Approval is not automatic and depends on the facts and payment-provider rules.

5. Non-Refundable Situations

Except where required by law, refunds may be declined for change of mind after substantial use, failure to cancel before renewal where renewal was clearly disclosed, dissatisfaction based solely on personal preference, or requests made after an excessive delay.

6. Cancellation and Renewal

Subscriptions renew automatically unless cancelled before the next billing date. Cancellation prevents future renewals but ordinarily does not create a refund for the current billing period. Access may continue until that period ends. Deleting the app does not cancel a subscription.

7. Trial Conversions

If a trial converts to a paid plan, the conversion date and price are displayed during signup. Cancel before the stated trial end to avoid the first charge. Refund rights after conversion depend on applicable law and the payment provider.

8. Processing Time

Approved refunds are returned to the original payment method. The time for funds to appear depends on the provider, bank and payment method.

9. Consumer Rights

Nothing in this policy limits any statutory right that cannot be waived or excluded.

10. Contact

Email agency@xantheads.com for billing assistance. Do not send full card details or security codes.